Privacy Policy

Privacy & Policy

This website "www.sivanandastores.in" and Sivananda Stores Online app Play store and App Store is operated by Sree Sivananda General Stores. This privacy policy only covers information collected at this website, and does not cover any information collected offline.

Sivananda Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

Sivananda Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop the Sivananda website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

The Information We Collect

Generally, you may browse the Sivananda website and Sivananda Stores Online app Play store and App Store without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.

We may collect the following information:

name

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use The Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Others With Whom We Share Your Information.

We will not use your financial information for any purpose other than to complete a payment transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless we have your permission to provide products or services you've requested to help, investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of www.sivanandastores.in terms of use or to defend against legal claims Special circumstances such as compliance with subpoenas, court orders, requests/order, notices from legal authorities or law enforcement agencies requiring such disclosure

Your Choices Regarding Use Of The Information We Collect

You have several choices regarding our handling of your nonpublic personally identifiable information.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Upon request, we will remove/block your personally identifiable information from our database, thereby canceling your registration. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes

Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Sivananda website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

Online Account Registration

To make online shopping faster and easier, you may register on the Sivananda website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Sivananda or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.

Questions for Sivananda?

Contact Us

Sree Sivananda is synonymous with quality grocery products, helping Bangalore eat and stay healthy.

Sree Sivananda General Stores is a well-known old Bangalore pride apart from being the best and most relevant in today's context. While we continue to work in the old mode of serving our customers on token basis, we are now equipped to engage with the new-age-customer.

Sree Sivananda General Store & Flour Mill was started by Shri. B N Annayappa in 1937. Currently, his grandson Mr. B P Suresh & his wife Mrs. Savitha Suresh manage the store. Under their management Sree Sivananda still remains the must-go-to place in Bengaluru for milled products & spices.Bangalore has changed so much across three generations, but popularity of our flours, masalas & mixes has only grown despite competition!. The area around the store is now a major landmark in the city, Sivananda Circle. The hustle-bustle of the city has tranformed this location into one of the busiest junctions with traffic signals, flyovers, metro lines crossing through. Heavier footfall year after year has not changed the endearing environment of old styled store. Mild aroma of spices, soft spoken staff, people waiting for their turn patiently still mark a typical scene in Sree Sivananda Stores .

The most in-demand products of the store are the flours, of all kinds from wheat flour, rice flour to moong flour, puffed rice that has fans all over the city & spices that include not-so-easily available ones such as fresh methi powder, amla powder, cinnamon powder, sambar powder and rasampowder. Apart from packs of dhokla mix, health mix and ragi malt, we now stock gluten-free products like buckwheat, quinoa, water chestnuts & millets.

The online store & app will now make shopping from Sivananda simple. Traffic is no more an issue to reach us. Not matter where you stay, reach us with a couple of clicks & Stay connected to the purity of our products.

HAPPY SHOPPING!

Frequently Asked Questions

What is Sivananda Returns Policy?

We hope you love shopping with Sivananda & the quality of our products. If you find that the correctness, freshness or quality of the products ordered are not satisfactory, you can return the unsatisfactory items to our store in Hare Krishna road, Kumarapark East, Bangalore 560001, in exchange of items worth the same value. Contact Us.

How does Sivananda deliver?

We deliver across Bangalore, KARNATAKA and all areas covered by Bangalore PINCODEs. We have two delivery slots. One in the morning that starts after 10 AM. Other in the evening that starts after 3:30 PM. We provide following delivery options

1. Get your order picked up by a Hyper-local Delivery Service: In this mode, you will make your own arrangement to pick up your order by a delivery service ( Example: Dunzo ). You must schedule delivery in your chosen time slot only. Kindly note that your package may not be ready before the time slot. Adding new items at the time of pick up is strictly not allowed.

2. We send your order through a similar service: In this case you will be charged for delivery. Delivery charges are subject to change, based on distance and are determined only when you order is ready to ship. As of now, minimum delivery charge is applicable as per delivery partner by dunzo and porter.

Kindly note that we may have a restriction on the weight of the package. If the weight of the package exceeds 20 kgs, we may have to split your orders in mutliples of 20 kg packages and arrange multiple delivery tasks. 

How does Sivananda accept payments?

You don't need to pay at the time of checkout. Once your order is ready to be shipped, we will call you to accept payment. Please DO NOT PAY UNTIL YOU HEAR FROM US.We accept two modes of payment; via Bank Transfer & via UPI. Please note that you have chosen to get the order delivered by us, your actual delivery chrages will be included in payment.