Frequently Asked Questions

What is Sivananda Returns Policy?

We hope you love shopping with Sivananda & the quality of our products. If you find that the correctness, freshness or quality of the products ordered are not satisfactory, you can return the unsatisfactory items to our store in Hare Krishna road, Kumarapark East, Bangalore 560001, in exchange of items worth the same value. Contact Us.

How does Sivananda deliver?

We deliver across Bangalore, KARNATAKA and all areas covered by Bangalore PINCODEs. We have two delivery slots. One in the morning that starts after 10 AM. Other in the evening that starts after 3:30 PM. We provide following delivery options

1. Get your order picked up by a Hyper-local Delivery Service: In this mode, you will make your own arrangement to pick up your order by a delivery service ( Example: Dunzo ). You must schedule delivery in your chosen time slot only. Kindly note that your package may not be ready before the time slot. Adding new items at the time of pick up is strictly not allowed.

2. We send your order through a similar service: In this case you will be charged for delivery. Delivery charges are subject to change, based on distance and are determined only when you order is ready to ship. As of now, minimum delivery charge is Rs.35/-

Kindly note that we may have a restriction on the weight of the package. If the weight of the package exceeds 20 kgs, we may have to split your orders in mutliples of 20 kg packages and arrange multiple delivery tasks. 

How does Sivananda accept payments?

You don't need to pay at the time of checkout. Once your order is ready to be shipped, we will call you to accept payment. Please DO NOT PAY UNTIL YOU HEAR FROM US.We accept two modes of payment; via Bank Transfer & via UPI. Please note that you have chosen to get the order delivered by us, your actual delivery chrages will be included in payment.

We do not accept payment through online payment gateway or cash on delivery mode at this point of time

Bank Transfer

Account Details:

Sree Sivananda General Stores,

AC No: 625305013073, ICICI Bank, Kumara Park Branch, Bangalore

IFSC Code: ICIC0006253

 

UPI 

Scan the below code

qrcode

.

Terms of Use - www.sivanandastores.in

Your use of www.sivanandastores.in and you will be governed by the following terms and conditions ("Terms of Use").

If you transact on www.sivanandastores.in, you shall be subject to the policies that are applicable to www.sivanandastores.in for such transaction. By mere use of www.sivanandastores.in and even if you have not read this page, you shall be contracting with Sivananda Stores and its online service partner Vismaya Social Innovations Pvt Ltd to bind with terms of use.

For the purpose of these Terms of Use, wherever the context so requires "YOU" or "USER" shall mean any natural or legal person who has agreed to become a user on www.sivanandastores.in by providing registration data while registering on www.sivanandastores.in as Registered user or any natural or legal person who surfs www.sivanandastores.in or makes purchases without registering on www.sivanandastores.in. The term "WE", "US", "OUR" shall mean Sivananda Stores and its online service partner Vismaya Social Innovations Pvt Ltd.

When YOU use any of the services provided by US through www.sivanandastores.in, YOU will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. WE reserve the right, at OUR sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to YOU. It is YOUR responsibility to review these Terms of Use periodically for updates / changes. YOUR continued use of www.sivanandastores.in following the posting of changes will mean that YOU accept and agree to the revisions.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, YOU also accept and agree to be bound by OUR other policies, including but not limited to Privacy Policy as amended from time to time.

Eligibility (Who can use OUR site?)

Use of www.sivanandastores.in is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use www.sivanandastores.in. If YOU are a minor i.e. under the age of 18 years, YOU shall not register as a USER of www.sivanandastores.in and shall not transact on or use www.sivanandastores.in. As a minor if YOU wish to use or transact on www.sivanandastores.in, such use or transaction may be made by YOUR legal guardian or parents on www.sivanandastores.in. WE reserves the right to terminate YOUR membership and / or refuse to provide YOU with access to www.sivanandastores.in if it is brought to OUR notice or if it is discovered that YOU are under the age of 18 years.

OUR Services Overview

Pricing

All products will be sold on the website at the displayed rate, unless and otherwise made explicit via discount schemes or promotions.It is likely that there would be some fluctuation of prices driven by market demand for certain items. The price at the time of buying will be maintained.

Jurisdiction

We deliver across Bangalore. OUR services are limited to Bangalore City. YOU can check if OUR services are available in your area by submitting your area PIN code on our home page. If YOU are interested in buying some product and restricted by this jurisdiction limitation, YOU can contact us.

Payment

At the moment, WE accept payment through UPI, thoough payment is not done at the time of checking out. However, you can note our UPI ID for payment during the checkout. Once the order is processed, we shall call you for making a payment. QR code of our UPI ID is also shared on our homepage. We can also make note of changes in order if required. In future, we may provide credit / debit/net banking facilities online.

While availing any of the payment method/s available on www.sivanandastores.in, WE will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to YOU due to:

1. Lack of authorization for any transaction/s,

2. Exceeding the preset limit mutually agreed by YOU and between "Bank/s",

3. Any payment issues arising out of the transaction,

4. Decline of transaction for any other reason/s

All payments made against the purchases/services on www.sivanandastores.in by YOU shall be compulsorily in Indian Rupees acceptable in India. OUR website www.sivanandastores.in, will not facilitate transaction with respect to any other form of currency with respect to the purchases made on sivanandastores.in

Return & Refund Policy

If they wish USERs can cancel the order of certain product before billing, when the payment is being sought. If you find that the correctness, freshness or quality of the products ordered are not satisfactory, you can return the unsatisfactory items to our store in Hare Krishna road, Kumarapark East, Bangalore 560001, in exchange of items worth the same value.

YOUR Account and Registration Obligations

If YOU use www.sivanandastores.in, YOU shall be responsible for maintaining the confidentiality of YOUR Display Name and Password and YOU shall be responsible for all activities that occur under YOUR Display Name and Password. YOU agree that if YOU provide any information that is untrue, inaccurate, not current or incomplete or WE have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, WE shall have the right to indefinitely suspend or terminate or block access of YOUR membership on sivanandastores.in and refuse to provide YOU with access to sivanandastores.in

Charges

Membership on www.sivanandastores.in is free for USERs. WE do not charge any fee for browsing and buying on www.sivanandastores.in. WE reserve the right to change its Fee Policy from time to time. In particular, WE may at its sole discretion introduce new services and modify some or all of the existing services offered on www.sivanandastores.in. In such an event WE reserve the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on www.sivanandastores.in and such changes shall automatically become effective immediately after they are posted on www.sivanandastores.in. Unless otherwise stated, all fees shall be quoted in Indian Rupees. YOU shall be solely responsible for compliance of all applicable laws including those in India for making payments to US.

YOUR Communications 

When YOU use www.sivanandastores.in or send emails, registration data, information or communication to US, YOU agree and understand that YOU are communicating with US through electronic records and YOU consent to receive communications via electronic records from US periodically and as and when required. WE may communicate with YOU by email or by such other mode of communication, electronic or otherwise. 

YOU shall use www.sivanandastores.in 

1. To buy products available in our catalogue.

2. To avail discounts / offersavailable on our shop

3. To give us feedback / reviews on our services and products.

4. To review certain products.

By using www.sivanandastores.in YOU agree 

1. That you have bought the products on your own discretion. YOU must understand that content available on the site is mere product description and not our recommendations. The pictorial content may not suggest quality or actual look of the product.

2. YOU must understand that the reviews posted by others reflect individual opinions and not let that affect your buying decisions.

YOU shall not use www.sivanandastores.in 

1. To host, display, upload, modify, publish, transmit, update or share any information that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

2. To create liability for US or cause US to lose (in whole or in part) the services of OUR internet service provider ("ISPs") or other suppliers.

3. To use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of www.sivanandastores.in or to alter the navigational structure or presentation or presentation of www.sivanandastores.in. WE reserve OUR right to bar any such activity. YOU shall not disseminate any information that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource or to damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

4. To gain unauthorized access to any portion or feature of www.sivanandastores.in, or to any other systems or networks connected to www.sivanandastores.in or to any server, computer, network, or to any of the services offered on or through www.sivanandastores.in, by hacking, password "mining" or any other illegitimate means.

5. To probe, scan or test the vulnerability of www.sivanandastores.in or any network connected to www.sivanandastores.in nor to breach the security or authentication measures on www.sivanandastores.in or any network connected to www.sivanandastores.in. YOU may not reverse look-up, trace or seek to trace any information on any other USER of or visitor to www.sivanandastores.in, or any other customer, including any account on www.sivanandastores.in not owned by YOU, to its source, or exploit www.sivanandastores.in or any service or information made available or offered by or through www.sivanandastores.in, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than YOUR own information, as provided for by www.sivanandastores.in.

Sivananda Stores shall have all the rights to take necessary action and claim damages that may occur due to YOUR involvement/participation in any way on YOUR own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services). 

Indemnity 

YOU shall indemnify and hold harmless Sivananda Stores, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of YOUR breach of this Terms of Use, privacy Policy and other Policies, or YOUR violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

YOU release and indemnify US and/or any of OUR officers and representatives from any cost, damage, liability or other consequence of any of the actions of other USERs of www.sivanandastores.in and specifically waive any claims that YOU may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Sivananda Stores cannot take responsibility or control the information provided by other USERs which is made available on www.sivanandastores.in. YOU may find other USER's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using www.sivanandastores.in. Please note that there could be risks in dealing with underage persons or people acting under false pretense. 

Disclaimer of Warranties and Liability 

All the materials and products (including but not limited to software) and services, included on or otherwise made available to YOU through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on www.sivanandastores.in constitutes, or is meant to constitute, advice of any kind. YOU will be required to enter a valid phone number while placing an order on www.sivanandastores.in. By registering YOUR phone number with us, YOU consent to be contacted by US via phone calls and/or SMS/Whatsapp notifications, in case of any order or shipment or delivery related updates. WE will not use YOUR personal information to initiate any promotional phone calls or SMS or Whatsapp messages.  

Applicable Law 

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.

Trademark, Copyright and Restriction

This site is controlled and operated by Sivananda Stores and its online service partner Vismaya Social Innovations Pvt Ltd All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Content on www.sivanandastores.in is solely for YOUR personal, non-commercial use. YOU must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and YOU must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other www.sivanandastores.in or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which YOU receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint 

Sivananda Stores respects the intellectual property of others. In case YOU feel that YOUR Trademark has been infringed, YOU can write to contactus@vismayaonline.com.

 

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